Refund policy

At Maktaba Quddusia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

  1. Free Returns:

    • We provide free returns on all orders within [number] days of delivery.
    • To initiate a return, please contact our customer service team to obtain a return authorization and instructions.

  2. Conditions for Returns:

    • Items must be unused, in their original condition, and with all original packaging and tags attached.
    • Returns are subject to inspection and approval by our quality assurance team.

  3. Faulty Products:

    • If you receive a faulty or damaged product, please contact us immediately.
    • We will arrange for a return shipping label and bear the shipping charges for returning the faulty product.

  4. Refunds:

    • Once your return is received and inspected, we will process a refund to your original payment method.
    • Please allow 3 days for the refund to be credited to your account.

  5. Exchanges:

    • If you would like to exchange an item, please contact us to arrange for a return and place a new order for the desired item.

  6. Non-Returnable Items:

    • Certain items, such as personalized or downloadable products, are not eligible for return unless they are faulty or damaged.

  7. Return Shipping Address:

    • Maktaba Quddusia, Rehman Market, Ghazni Street, Urdu Bazar, Lahore, 54000, Pakistan

  8. Contact Us:

    • If you have any questions or concerns about our return policy, please contact our customer service team for assistance.

We strive to make the return process as easy and convenient as possible for our customers. Your satisfaction is our priority.